The Arbinger Institute is a global authority in leadership development and culture transformation, known for its pioneering work on mindset and behavior change. With deep roots in executive coaching and organizational development, Arbinger supports companies undergoing complex transformation from leadership alignment to systemic change
Their coaching delivery model includes 100+ experienced coaches, all independent contractors, who deliver results-driven coaching in tandem with facilitation and training programs. This powerful model created impact - but also friction.
“I’m the Director of Coaching and I was managing coach assignments, chasing session reports, and even tracking reschedules manually. There were too many moving parts for any of it to scale.” Naomi Franchetti, Director of Coaching, The Arbinger Institute
Despite their best-in-class reputation, Arbinger’s operational foundation was fragile:
“We were using six different systems and none of them talked to each other.” Naomi Franchetti, Director of Coaching, The Arbinger Institute
“We had to manually reconcile Zoom data, Microsoft Forms, and spreadsheets just to figure out what sessions happened and who should be paid. That’s not scalable. We were absolutely leaking revenue.”Naomi Franchetti, Director of Coaching, The Arbinger Institute
“One of our sponsors told us their report was ‘inadequate,’ and that was a wake-up call. We needed to fix this fast ” David Hale, VP of Operations, Arbinger Institute
After evaluating many enterprise coaching platforms Arbinger chose Delenta for its scalable functionality, coaching-specific features, and collaborative development style.
“Delenta wasn’t just a platform - they were a partner. They listened, adapted, and delivered what made a real difference. David Hale, VP of Operations, Arbinger Institute
“ Some of the other providers we looked at were Sounding Board & they quoted us $144,000/year and they still didn’t do what Delenta could. This was a no-brainer and we loved Delenta’s long term partnership approach.”Naomi Franchetti, Director of Coaching at Arbinger Institute
“From the very first call, it was clear they got it. Delenta didn’t just show us features they understood our vision.”Naomi Franchetti, Director of Coaching, The Arbinger Institute
“I’m really glad Arbinger chose Delenta, this should have happened a long time ago. I was spending 30–45 extra minutes per session on admin like tracking attendance, reporting, and follow-ups.William Grimes, Associate Coach at Arbinger
“They didn’t expect us to change how we worked t fit the tool. They adapted the tool to how we worked. That’s rare. David Hale, VP of Operations, Arbinger Institute
“Some of our coaches aren’t very tech-savvy, but they love how simple this is. They finally have one place to work from.” Ingalis Salonen, Executive Associate Coach at Arbinger
“Delenta is saving us real money. We’ve already saved 30+ hours per month on manual tracking We’re no longer chasing sessions, guessing at invoices, or letting coaching time go unused.” Naomi Franchetti, Director of Coaching, The Arbinger Institute
“Delenta gave us the operating system we needed to grow. This isn’t just software this is the infrastructure we’re using to build a scalable, profitable coaching practice for the next decade.” David Hale, VP of Operations, Arbinger Institute
What Arbinger found in Delenta was not just a platform, but a strategic partner that listened, iterated, and delivered. The result? A scalable coaching infrastructure that empowers their team to serve more clients with greater clarity, impact, and confidence.
“Delenta feels like it was built for coaches. And now it’s building with us.” Naomi Franchetti, Director of Coaching, The Arbinger Institute
